Senior Data Engineer

This is a fully remote position, open to applicants in Canada.

📋 Description

• Design, create, and manage databases that support IVR and contact center systems.

• Provide support for databases utilized by both runtime IVR services and analytics platforms.

• Develop and uphold relational data models for IVR event, routing, and call data.

• Write, maintain, and optimize SQL for application logic, configuration modifications, and investigations.

• Ensure the availability, integrity, performance, and scalability of databases in production environments.

• Facilitate the storage and availability of IVR event logs, call lifecycle data, and routing outcomes for analytics and reporting purposes.

• Monitor and troubleshoot production databases while assisting in incident investigations.

• Collaborate with architects, application developers, DevOps, QA, and Analytics teams to implement platform changes and enhancements.

⛳️ Requirements

• Over 5 years of experience as a Data Engineer.

• Strong expertise in SQL, including complex joins, window functions, query optimization, and processing large datasets.

• Practical experience with AWS-hosted relational and NoSQL databases.

• Substantial experience in relational data modeling for both transactional and analytical systems.

• Experience dealing with event-based data and backend systems that generate high volumes of interaction data.

• Extensive experience working with AWS.

• Design and maintain scalable ETL/ELT pipelines for data ingestion and transformation.

• Proficiency in Python (or Golang/Java/Scala).

• Familiarity with Git/GitHub, CI/CD, IaC (CloudFormation/Terraform), and containerization (Docker, Kubernetes).

🏝️ Benefits

• Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and over 30% year-over-year revenue growth.

• Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.

• ForeverRemote work culture: take advantage of the flexibility that comes with remote work.

• Growth mindset: benefit from a variety of professional development opportunities, including certification programs, mentorship, talent investment programs, as well as internal mobility and internship opportunities.

• Global impact: collaborate on significant projects for top global clients and help shape the future of industries.

• Welcoming multicultural environment: become part of a dynamic global team and thrive in an inclusive and supportive work atmosphere with open communication and regular team-building social events.

• Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.