Senior Customer Support – Client Experience Specialist

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Lead and enhance the client experience function for hairdresser clients across various channels.

• Interact with customers through Zendesk, WhatsApp, SMS, email, and social media platforms.

• Ensure uniformity, quality, and efficiency throughout the entire support operation.

⛳️ Requirements

• 4–7+ years of experience in customer support, client service, or customer experience roles.

• Demonstrated experience in leading, mentoring, or supervising support teams.

• Excellent written and verbal communication skills.

• Practical experience with Zendesk or comparable ticketing systems.

• Experience managing interactions across multiple channels, including WhatsApp, SMS, email, social media DMs, phone, or virtual support calls.

• Strong ability to remain calm and organized in complaint-heavy situations.

• Experience in enhancing or developing support processes, workflows, or standard operating procedures (SOPs).

• Comfortable balancing hands-on support with operational strategy.

• Dependable, proactive, and takes ownership of results (not merely tasks).

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.

• Comprehensive health and wellness benefits.

• Supportive and inclusive work environment.