Senior Customer Support Agent – Sportsbook, Casino

This is a fully remote position, open to applicants in Europe.

📋 Description

• Deliver professional, efficient, and friendly customer support through email and live chat.

• Assist players with inquiries related to accounts, payments, bonuses, verification, and general technical problems.

• Provide support to players for both Sportsbook and Casino products.

• Maintain a comprehensive understanding of the company’s products, services, promotions, and internal procedures.

• Identify, investigate, and escalate complex or technical issues as necessary.

• Ensure all support is provided in accordance with responsible gaming policies and regulatory requirements.

• Contribute to enhancing the overall customer experience by offering feedback and suggestions.

⛳️ Requirements

• Previous experience in a senior customer support position within the iGaming sector is essential.

• In-depth knowledge of sportsbooks and hands-on experience in the industry are mandatory.

• Experience in the casino sector is a significant advantage.

• A strong understanding of horse racing is preferred.

• Proficiency in English, both written and spoken, is required.

• Candidates must be located in Europe and available to work on a B2B / contractor basis.

• Excellent communication skills, sound judgment, and the capability to manage multiple inquiries efficiently are necessary.

• Must be comfortable working remotely and independently.

• Flexibility to work shifts from Monday to Sunday is essential.

🏝️ Benefits

• Fully remote position.

• B2B contract arrangement.

• Opportunity to join a well-established gambling company that is expanding its online Sportsbook and Casino offerings.

• Strong potential to make a meaningful impact within a growing online team.