Senior Customer Success Manager, Spanish Speaking

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Collaborate closely with our customers to facilitate effective onboarding, ensuring they are set up for success.

• Develop and implement a communications strategy to engage customers effectively throughout their journey.

• Align strategies and create programs for customers, establishing clear objectives and measurable outcomes.

• Work alongside our product and customer support teams to communicate new features.

• Foster upsell and cross-sell opportunities in conjunction with the sales team to enhance account penetration.

• Track customer satisfaction (CSAT) and address concerns with the support of internal teams.

⛳️ Requirements

• Several years of experience in Customer Success, account management, or a similar role within a SaaS environment. Experience in Cybersecurity or Cyber Risk Management is highly preferred.

• Outstanding planning, presentation, and written communication abilities.

• Proven experience in implementing customer solutions and managing client relationships.

• Background in project management with a successful history of overseeing multiple projects to completion, along with strong planning and organizational skills.

• Capacity to maintain high-value outcome-based relationships with a diverse customer base.

• Residing in either the UK or Belgium, with fluency in French. Proficiency in German is a significant advantage.

🏝️ Benefits

• Enjoy time off with flexible and remote working arrangements that suit your lifestyle, including 25 days of annual leave, 2 volunteering days, and a day off for your birthday.

• Support your family and yourself with enhanced parental leave, mindfulness groups, and critical illness coverage.

• Engage in career and learning development through our platform and the ‘Learn Anything’ fund.

• Participate in the company's success through share options, sales incentives, and Recognition & Rewards for exemplary work and adherence to our values and behaviors.

• Explore informal or formal flexible working options, such as adaptable start and finish times, reduced hours, job sharing, and remote work.

• Join a sociable, close-knit team that hosts monthly social events and sports clubs, ranging from pottery painting and mask making to movie nights and escape rooms.

• Although this is a remote role, we convene at our EMEA HQ bi-annually and regularly meet in person within the region.