Senior Customer Success Manager – Public Sector

This is a fully remote position, open to applicants in Washington.

📋 Description

• Proactively cultivate client relationships to secure renewals, enhance referenceability, and support expansion opportunities alongside sales teams.

• Oversee a strategic portfolio that includes Federal Civilian and Defense agencies, as well as State, Local, and Education (SLED) entities.

• Foster the adoption of Zimperium’s solutions within the Customer’s user base and aid the Customer in realizing business value.

• Exhibit a robust understanding of the domain and functionality of the solution, serving as a trusted advisor to the Customer.

• Ensure a high level of customer satisfaction while acting as the primary point of contact for managing risks and escalations.

• Collect Customer feedback on products and their use cases, and channel this information effectively to enhance product capabilities.

• Assist the Customer with deployment planning, recommend best practices for deployment approaches, and proactively manage risks.

⛳️ Requirements

• B.S. in Computer Science or an equivalent engineering degree.

• Over 10 years of experience with Enterprise software solutions; experience in startups is a plus.

• At least 5 years in customer success roles, ideally within security companies, managing a portfolio of large enterprise and/or Federal customers.

• Self-driven with strong problem-solving abilities and sound business acumen; expertise in Mobility & Security is highly preferred.

• Willingness to travel as needed.

🏝️ Benefits

• Health insurance.

• Retirement plans.

• Paid time off.

• Flexible work arrangements.

• Professional development opportunities.

• Travel opportunities.