Senior Customer Success Manager – ES, EN, FR

This is a fully remote position, open to applicants in Belgium.

📋 Description

• Take charge of a customer portfolio, enhancing their engagement with the platform and ensuring their satisfaction.

• Develop Success Plans and facilitate Quarterly Business Reviews (QBRs) to assist customers in achieving their objectives.

• Actively monitor and assess customer requirements and KPIs to guarantee optimal value delivery through Urbantz’s platform and promote the adoption of pertinent new features.

• Function as the technical product expert for customers, delivering solution training, testing, and troubleshooting (utilizing tools such as VisualStudio Code and Postman).

• Represent the customer's perspective in internal discussions.

• Assist in validating and rolling out product features.

⛳️ Requirements

• Over 5 years of experience in customer-facing roles, including account management, consulting, customer success, sales, or related fields.

• Fluent in Spanish, French, and English.

• Excellent customer management abilities.

• Significant experience in SaaS environments and a strong understanding of IT solutions and API integrations.

• Demonstrated executive presence when engaging with senior stakeholders.

• Outstanding communication skills.

🏝️ Benefits

• Work from anywhere: whether it’s our stylish offices in central Brussels, your home office, or a cabin in the woods, the choice is yours.

• Freedom to define and pursue your own path to success.

• A competitive salary, the necessary tools, and a variety of fringe benefits based on your country’s location.

• Be part of a remarkably diverse international team and a company culture that fosters freedom, creativity, and collaboration.

• Opportunities to enhance your skills through training, workshops, and conferences.

• Team gatherings in Brussels and an annual offsite in a sunny destination.