Senior Customer Success Manager – East/Public Sector

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead strategic success planning and engagement initiatives across designated public sector accounts.

• Cultivate champions within accounts and assist customers throughout their journey.

• Enhance understanding of customer states, intentions, and align efforts with their goals.

• Coordinate internal resources to customize messaging and recommendations.

• Create Success Plans to assist customers in driving automation and renewal processes.

• Identify opportunities to strengthen partnerships with Tines across various functions.

• Provide insights to the Product and Engineering teams for enhancements.

⛳️ Requirements

• Over 8 years of experience in a technical account management, customer success, or post-sales position within a technology organization.

• More than 5 years of experience engaging with customers in the public sector, federal, and/or highly regulated industries is preferred.

• Familiarity with SaaS solutions catering to technical teams (including cybersecurity, DevOps, IT, and others).

• Proficient in asking questions to identify issues, discover new opportunities, and translate technical requirements to internal teams and partners.

• Understanding of solving complex problems by leveraging internal resources and knowing when to engage management or leadership.

🏝️ Benefits

• Health insurance

• 401(k) matching

• Flexible work hours

• Paid time off