Senior Customer Success Manager – Data, Storage, Cloud

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of enterprise and strategic clients, focusing on onboarding, adoption, retention, and renewals.

• Ensure that customers and partners achieve quantifiable results and maximize the value derived from Qumulo products.

• Act as the primary technical liaison and trusted advisor to clients.

• Collaborate with Sales, Product, Operations, and Engineering teams to address escalations.

• Enable and support OEM and Channel partners, driving initiatives for joint success.

⛳️ Requirements

• Strong technical knowledge in data, storage, and cloud technologies.

• Over 5 years of experience in Customer Success, Account Management, or Partner Success within a B2B SaaS or Cloud Infrastructure setting.

• Demonstrated ability to tailor communication and presentation styles for a varied audience.

• Experience managing up to 50 enterprise accounts and OEM/Channel partners.

• In-depth understanding of SaaS metrics such as NRR, churn, adoption, and GRR.

• Familiarity with CS/CRM tools like Planhat and Gainsight.

• Must be located in the US Central or Eastern time zones.

• Industry expertise in one of the following verticals: Life Sciences, Healthcare, Energy, or Financial Services.

🏝️ Benefits

• Pre-IPO stock options.

• Flexible time-off policy.

• HSA and PPO health insurance options.

• Dental and Vision insurance.

• 401(k) plan.

• Choice of an ORCA card or parking subsidy.