Senior Customer Success Manager, Automotive

This is a fully remote position, open to applicants in California.

📋 Description

• Oversees a prompt and efficient transition from the Enterprise Sales team to the Customer Success Management (CSM) team.

• Experience in managing high-profile accounts within the Automotive sector.

• Cultivates strong partnerships with both the Enterprise Sales and Technical Services teams to effectively represent our CAD, ALM, and PLM solutions.

• Collaboratively develops tactical Account Plans with the "Account Team."

• Oversees all customer projects, including more intricate implementations.

• Navigates the customer's organization to strengthen relationships with key decision-makers.

• Responsible for identifying risks, escalating issues, and planning & executing mitigation strategies.

• Facilitates weekly, monthly, and quarterly business reviews with clients.

• Fosters exceptional customer relationships to enhance ROI, retention, growth, and overall customer satisfaction.

• Engages with customers through calls and on-site visits to maintain relationships.

• Closes the feedback loop by collecting and sharing customer insights with relevant Product Teams.

⛳️ Requirements

• A minimum of 5 years of experience in Customer Success, Project Management, Program Management, or a related field.

• Bachelor's Degree or equivalent professional experience.

• Willingness to travel approximately 25% of the time.

🏝️ Benefits

• Eligible employees can participate in our employee share purchase program (ESPP) to become PTC shareholders.

• Comprehensive medical, dental, and vision insurance plans.

• Paid time off and sick leave benefits.

• Tuition reimbursement program available.

• 401(k) contributions with employer matching.

• Flexible spending accounts offered.

• Life insurance coverage provided.

• Disability insurance included.

• Generous commuter subsidy available.