Senior Customer Success Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• You will take ownership of and guide the entire lifecycle of post-sale customer engagement, encompassing onboarding, adoption, value assessments, and renewal strategies. This will evolve as we grow.

• Establish yourself as a trusted advisor to Vantage customers, ensuring they fully leverage the advantages of the Vantage solution.

• Act as the customer's voice within the Vantage organization, advocating for them to ensure prompt resolution of support issues, feature enhancement requests, and any barriers to broader adoption.

• Engage effectively with all levels of our customer organization and various stakeholder personas to maintain a thorough, multi-threaded engagement approach.

⛳️ Requirements

• Over 5 years of experience in a customer-centric industry role such as Customer Success or Technical Account Manager within B2B tech or SaaS.

• Excellent communication skills with a keen attention to detail, capable of addressing diverse audiences including CTOs, VPs of Engineering/Infrastructure, and DevOps professionals.

• Prior experience with FinOps Cloud Cost Management solutions is preferred.

• You are proactive and committed to ongoing development; navigating ambiguity is something you excel at.

• Proven ability to effectively manage a diverse portfolio of accounts, ranging from SMBs to large enterprises.

• Possess strong emotional intelligence and the capability to empathize with customers.

• You are a kind individual.

🏝️ Benefits

• Equity

• 401(k) plan

• Medical, dental, and vision benefits

• Education stipends