Senior Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the organization's strategic initiatives and tactical implementation, ensuring customer discussions align with their cybersecurity and risk management goals.

• Serve as a trusted advisor and subject matter expert on the SecurityScorecard platform and cybersecurity risk areas.

• Foster retention and growth within your account portfolio, including precise forecasting and close collaboration with internal sales teams.

• Discover opportunities to enhance customer value through platform usage, new applications, and increased engagement.

• Partner with Customer Success and Sales leadership to enhance the customer journey and refine tools, templates, and best practices.

• Share insights and solutions with colleagues to address new customer challenges and promote collective success.

• Advocate for the customer's voice in product feedback and service delivery discussions.

• Develop and maintain relationships throughout the client organization, from daily users to C-suite executives, in both individual and group settings, facilitating connections at the executive level to encourage account growth.

⛳️ Requirements

• Bachelor’s degree

• Over 7 years of experience in account management, customer success, technical account management, or a related customer-facing role

• Excellent written and verbal communication skills paired with strong organizational abilities

• Comprehensive understanding of cybersecurity or third-party risk management practices, with cyber insurance experience preferred

• Strong technical aptitude and the capability to quickly understand platform functionalities from the customer's viewpoint to drive business results

🏝️ Benefits

• Health benefits

• Stock options

• Unlimited PTO

• Parental leave

• Tuition reimbursements

• Annual performance-based incentive compensation awards