Customer Success Manager – Enterprise Accounts, Accounting Firms

This is a fully remote position, open to applicants in France.

📋 Description

• Oversee daily interactions with the firm's key decision-makers and project teams.

• Establish and manage governance structures, including steering committees, adoption committees, monitoring bodies, and a network of local advocates.

• Develop and implement data-driven adoption strategies for both staff and clients.

• Collaborate with Pennylane's internal specialists (Product, Support, Ops, Sales, etc.) to ensure successful execution.

• Identify potential risks (related to satisfaction, deployment, and adoption) and devise corrective action plans.

• Assist in the onboarding process and utilization of the Pennylane PA to streamline workflows.

⛳️ Requirements

• At least 5 years of experience.

• Background in SaaS Customer Success with a strong grasp of accounting principles (or a willingness to cultivate these skills).

• Alternatively, experience in finance/audit with a focus on client relationship management (commercial aspect).

• Outstanding client relationship abilities: skillful in reassuring clients, structuring engagements, and adopting a strategic perspective.

• Assertiveness: capable of making clear recommendations, exercising diplomacy, and persuading effectively.

• Experience in portfolio management (customer health) and developing ad-hoc action plans.

• Proficiency in data analysis: able to extract insights and prioritize effectively.

• Strong project management skills: adept at coordinating multiple stakeholders with rigor and independence.

🏝️ Benefits

• One of the leading health insurance packages available (Alan Blue and Alan Mind).

• Meal vouchers (Swile card).

• Additional time-off days ranging from 6 to 12, on top of 5 weeks of paid vacation.

• Opportunity to enhance your English skills through Busuu.

• Monthly allowance provided for all Pennylaners to support working from home or in coworking spaces.

• Convenient access to our offices, located just minutes from Saint-Lazare in the heart of Paris.

• Allocation of BSPCE stock options.

• Access to 8,000 gyms across France and over 300 wellness activities through our partner Gymlib.

• A Mac provided for your work.

• We engage in various sports together and prioritize regular gatherings for company events like Tech Days (which bring remote Pennylaners together every 3 months) and our annual company offsite, fostering strong team cohesion for everyone.