Senior Customer Success Manager

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee the complete onboarding process for our larger clients, which includes kick-off meetings, account setup, CRM integrations, and live training sessions.

• Perform in-depth data discovery and mapping of compensation plans across various systems and data sources.

• Serve as a compensation process authority - guiding customers on best practices for creating plans, modeling, and structuring CRM systems.

• Work in close partnership with Solutions Engineers and Account Managers to provide a seamless, top-tier customer experience.

• Confidently navigate environments with multiple stakeholders, presenting solutions to VPs, Finance, and Revenue Operations executives.

• Collaborate with the Account Management team to identify and highlight potential upsell opportunities.

• Collect and analyze customer feedback to guide product enhancements.

• Assist in refining and enhancing the onboarding process as we expand into more premium and complex customer segments.

⛳️ Requirements

• 5+ years in a customer-facing position such as Customer Success, Implementation, Onboarding, or Account Management - preferably within B2B SaaS.

• Proven track record in managing complex implementations involving multiple stakeholders and various data systems and integrations.

• Strong proficiency in CRM systems - practical experience administering or working extensively within Salesforce, HubSpot, or similar platforms.

• Advanced skills in spreadsheets (Google Sheets or Excel) - comfortable with building models, conducting data mapping, and troubleshooting formula logic.

• Demonstrated capability to utilize AI tools to enhance productivity, improve deliverables, and address ambiguous challenges more efficiently.

• Strong project management skills, able to manage multiple complex onboarding processes simultaneously without oversight.

• Exceptional written and verbal communication skills - able to explain technical concepts to both technical and non-technical stakeholders.

• High level of attention to detail and a natural curiosity when inconsistencies arise.

• Bonus Points

• Experience with compensation plans, commission structures, or RevOps workflows.

• Familiarity with ERP systems or experience in connecting multiple data systems.

• Experience with SQL, Python, or other data-related tools.

• Previous experience at an early-to-mid stage startup where you were required to build processes as you advanced.

🏝️ Benefits

• Competitive on-target earnings that include base salary plus variable compensation (details shared during the interview).

• Generous equity offerings along with a 401(k) contribution.

• Comprehensive health benefits with 90% of employee premiums covered.

• Flexible PTO along with half-day Fridays throughout the year.

• A collaborative and inclusive team that genuinely invests in your professional growth and development.