Senior Customer Success Manager

This is a fully remote position, open to applicants in California, +3 more states.

📋 Description

• Oversee a portfolio of strategic accounts, acting as the main point of contact and a trusted advisor.

• Facilitate effective collaboration among Professional Services, Support, Product, and Sales teams.

• Conduct regular Quarterly Business Reviews to highlight value delivery and identify growth opportunities.

• Create and implement customer success plans that align with clients' business goals.

• Proactively recognize and coordinate the resolution of customer needs through cross-functional collaboration.

• Track customer health metrics and promote the adoption of solutions.

• Manage a portfolio of enterprise clients as their primary business contact, ensuring high-touch engagement throughout their customer experience journey.

⛳️ Requirements

• Minimum of 6 years of experience in Customer Success Management.

• Bachelor's degree in business management or a related field is required.

• Demonstrated experience in managing enterprise customer relationships.

• Strong business acumen with a proven ability to understand customer objectives.

• Exceptional skills in cross-functional collaboration and stakeholder management.

• Experience in preparing and delivering presentations at the executive level.

• Proficiency with CRM systems and customer success platforms.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• Telehealth coverage.

• Flexible work schedules and remote work opportunities.

• Opportunities for development and career growth.

• Open Time Off in addition to 10 paid holidays.

• 401(k) matching program.

• Adoption Assistance.

• Fertility treatments.