Senior Customer Success Manager – APAC

This is a fully remote position, open to applicants in Japan.

📋 Description

• Manage a portfolio of enterprise and strategic clients, focusing on onboarding, adoption, retention, and renewals.

• Facilitate smooth onboarding processes and collaborate with OEM/Channel partners, account teams, and clients to ensure successful deployments and growth.

• Actively monitor and enhance account health, creating customized plans for improvement.

• Ensure that customers and partners achieve quantifiable outcomes and derive maximum value from Qumulo products.

• Function as the primary technical contact and trusted advisor.

• Collaborate with Sales, Product, Operations, and Engineering teams to address escalations, influence the product roadmap, and enhance the customer/partner experience.

• Empower and support OEM and Channel partners, fostering joint success initiatives and partner-driven growth.

⛳️ Requirements

• Proficient in both Japanese and English (written and spoken).

• Strong technical knowledge in data, storage, and cloud technologies.

• Over 5 years of experience in Customer Success, Account Management, or Partner Success within a Data Storage, Data Management, or Cloud context.

• Demonstrated success in tailoring communication and presentation styles for varied audiences.

• Experience managing up to 50 enterprise accounts and OEM/Channel partners.

• Solid understanding of SaaS metrics: NRR, churn, adoption, GRR.

• Familiarity with CS/CRM tools (e.g., Planhat, Gainsight).

• Industry experience in one of the following sectors is highly valued: Life Sciences, Healthcare, Energy, or Financial Services.

• Must reside in Japan (preferably in the Tokyo metropolitan area) and be legally authorized to work in Japan without requiring visa sponsorship.

🏝️ Benefits

• Performance-driven annual bonus of up to 20% of base salary linked to individual KPIs (not guaranteed).