Senior Customer Success Enablement Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Assess skill deficiencies, ambiguous processes, and absent content that impact Customer Success performance.

• Develop and promote the adoption of enablement programs that address performance deficiencies.

• Oversee cross-functional initiatives involving Customer Success contributors.

• Convert product launches, roadmap updates, and product functionalities into actionable enablement.

• Empower teams to establish, test, refine, troubleshoot, and analyze product metrics.

• Detect repetitive manual tasks and create AI-driven tools and workflows for enhanced efficiency.

• Gather insights from the field through feedback from Customer Success and partner teams.

• Integrate feedback into onboarding, CS operations, playbooks, and tools.

• Take ownership of and consistently enhance onboarding, ramp-up, and ongoing enablement for Customer Success and Implementation.

• Partner with CS Leadership, Implementation, Product, Customer Education, Support, Product Marketing, and other cross-functional teams.

⛳️ Requirements

• Over 6 years of professional experience.

• A minimum of 3 years in Sales, Solutions Engineering, or Customer Success Enablement.

• Background as a former practitioner or in a related role within the accounting industry.

• Proven experience in conducting demos or training sessions, or developing enablement materials.

• Capability to prepare teams for product representation and foster client relationships.

• Excellent interpersonal and relationship-building skills across CS, Product, Product Marketing, RevOps, and cross-functional teams.

• Proficiency in communicating effectively with diverse audiences.

• Highly organized and detail-oriented approach to work.

• Familiarity with fast-paced and dynamic work environments.

• Bonus: experience in creating onboarding or enablement programs for Implementation or CS.

• Bonus: experience in scaling a CS enablement function during periods of rapid headcount expansion.

🏝️ Benefits

• Equity.

• Competitive and comprehensive compensation.

• Compensation adjusted based on role, level, and location tier.

• Equal employment opportunities.

• An inclusive, supportive, and growth-oriented culture.