Senior Customer Reliability Engineer

This is a fully remote position, open to applicants in Italy.

📋 Description

• You will report directly to the Manager of Customer Reliability and serve as a key member of the technical support team, offering senior-level technical expertise on customer issues.

• Collaborate and build relationships with the development engineering team to ensure proper tracking of engineering escalations, bugs, and feature requests.

• Create technical troubleshooting sessions, training, and guides for internal CRE team members.

• Develop, review, and maintain the internal knowledge base articles collection.

• Triage and document bugs and enhancement requests identified in the field and through reproduction.

• Partner with our Escalation Management team on high-touch accounts.

• Participate in the on-call rotation.

⛳️ Requirements

• 5+ years of experience serving as a senior technical support/escalation resource for enterprises in a similar or relevant field (container management, cloud management, cloud security).

• Master-level expertise in Kubernetes and Linux.

• Proficiency in one or more scripting languages (Bash/Shell/Python).

• Familiarity with public cloud providers and their services, such as AWS, Azure, and GCP.

• Nice to have: knowledge of Oracle and IBM Cloud.

• Experience in managing multiple challenges concurrently.

• Working knowledge of Cassandra, Elasticsearch, Postgres, and Kafka.

• Experience utilizing or integrating with Systems Management technologies.

• Hands-on experience with PaaS tools or other cloud management software.

• Experience in application integration.

• Proficient in written and spoken English and French.

🏝️ Benefits

• Additional days off to focus on your well-being.

• Mental health support for you and your family available through the Modern Health app.

• Attractive compensation package.