Senior Customer Relationship Manager, Digital Audiences

This is a fully remote position, open to applicants in United States.

📋 Description

• Manages high-profile or complex accounts independently, engaging with multiple buying centers, senior agency leadership, and cross-market or cross-platform strategies.

• Formulates and implements long-term account strategies that align with client business objectives and promote sustainable, multi-dimensional revenue growth.

• Spearheads critical executive-level discussions and negotiations, persuading senior agency and client leadership to further partnership priorities.

• Discovers hidden growth opportunities, including cross-solution expansion, new platform integrations, and strategic pilot initiatives.

• Drives significant revenue growth across strategic, high-value accounts.

• Advocates for client perspectives to shape product positioning and facilitate roadmap adoption.

• Guides junior team members, raising account management standards and enhancing overall team performance.

• Takes a pivotal and visible role in fostering new business development and leading intricate strategic pitches.

• Conducts regular account management activities to safeguard existing accounts. Proactively identifies accounts at risk of churn and implements retention strategies.

• Additional responsibilities as assigned.

⛳️ Requirements

• Bachelor's Degree is required.

• At least 8 years of previous experience in Corporate/B2B sales, new business development, or client relationship management.

• Demonstrated experience in digital advertising, audience data, AdTech, or media sales.

• Mastery of executive relationships, with the capability to establish trust, credibility, and long-term partnerships with senior-level client stakeholders.

• Strong strategic thinking and planning skills, with the ability to apply foresight to shape multi-year client strategies and navigate complex decision pathways.

• High-level commercial acumen, assessing market dynamics, client business models, and emerging opportunities to drive multi-dimensional revenue growth.

• Excellent consultative selling skills, with the ability to effectively articulate problems, propose strategic solutions, and guide clients toward transformative initiatives.

• Advanced communication and negotiation abilities, delivering clear and persuasive recommendations while confidently navigating high-stakes conversations.

• Analytical and insights-driven mindset, utilizing data and client feedback to formulate strategic recommendations and influence product roadmap decisions.

• Leadership and mentoring skills, promoting skill development, raising team standards, and exemplifying best-in-class account management practices.

• Cross-functional collaboration skills, coordinating Sales, Product, and operational teams to implement cohesive strategies and meet complex client needs.

• Proficient in Microsoft Office Suite.

• Demonstrates an ownership mindset in all tasks. Be a problem solver, remain curious, and be eager to take action. Act proactively, seeking collaboration and connections with people and teams to drive success.

• Embrace a continuous growth mindset, consistently learning through social experiences and relationships with stakeholders, experts, colleagues, and mentors, as well as expanding competencies through structured courses and programs.

• Where applicable, fluency in English and other languages pertinent to the working market.

🏝️ Benefits

• Generous paid time off in your first year, with increases based on tenure.

• Up to 16 weeks of 100% paid parental leave after one year of employment.

• Paid sick leave to care for yourself or family members.

• Education assistance along with extensive training resources.

• Do Good Program: Includes paid volunteer days and donation matching.

• Competitive 401k plan with company matching.

• Health and wellness benefits, including discounted Wellhub membership rates.

• Medical, dental, and vision insurance for yourself, your spouse/partner, and dependents.