Senior CRM Consultant

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Configure and customize Microsoft Dynamics 365 Customer Service solutions.

• Develop and maintain integrations within the Copilot Service Workspace.

• Implement and set up the Channel Integration Framework (CIF) to embed and connect external applications.

• Create frontend logic and custom behaviors using JavaScript / TypeScript.

• Work with Microsoft APM SDK to enable application integration within the Dynamics environment.

• Ensure the performance, usability, and maintainability of the implemented solutions.

• Collaborate with backend and integration teams to ensure end-to-end functionality.

⛳️ Requirements

• Demonstrable hands-on experience with Microsoft Dynamics 365 Customer Service.

• Practical experience with Copilot Service Workspace.

• Practical experience with Channel Integration Framework (CIF).

• Practical experience with Microsoft APM SDK.

• Strong experience in JavaScript development within Dynamics environments.

• Ability to work on embedded/integrated applications within Dynamics (container-focused approach).

• Desired experience with TypeScript.

• Experience building custom UI integrations within D365.

• Knowledge of frontend architecture patterns in enterprise applications.

🏝️ Benefits

• 14 vacation days: Enjoy time off to relax and recharge.

• Paid in USD$: Receive your salary in dollars, ensuring stability and value.

• Referral Program: Recommend your acquaintances and earn rewards for each successful hire.

• Education Discounts: Enhance your skills with discounts on educational programs.

• Gifts on Special Dates: Be surprised with gifts during important times of the year.

• Access to Certifications: Obtain certifications that will elevate your career and help you stand out.

• PTO (Personal Time Off): Up to 3 days a year to take a break when you need it.