Healthcare Customer Success Manager V

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversees the provision of contracted services to major Provider Healthcare clients

• Ensures compliance with SLAs (service level agreements) and KPI (key performance indicators), striving to meet or surpass them

• Develops and nurtures strong relationships with clients, offering daily advice and support

• Advocates for the organization's capabilities to clients, identifies sales opportunities, and secures contract renewals

• Responsible for following company security policies and procedures

• Manages customer escalations during downtime incidents

• Stays updated on the technical design and architecture of customer environments

⛳️ Requirements

• 12 - 14 years of relevant experience in the field

• High School Diploma or equivalent required

• Bachelor's Degree is required, preferably in a related field

• ITIL certification is preferred

• In-depth understanding of the IT industry and various technologies within the Healthcare Provider and Payer sectors

• Comprehensive knowledge of the Rackspace product portfolio, servers, and computer hardware

• Advanced understanding of Cloud technologies and operational practices

• Previous experience with EPIC (preferred) or other Electronic Health Records (EHR)

• Experience with ServiceNow

🏝️ Benefits

• Health insurance

• 401(k) matching

• Paid time off

• Remote work options

• Professional development opportunities