Senior Customer Success Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Take ownership of and manage a portfolio of accounts and renewals within a designated territory.

• Create and implement effective customer success and value enhancement strategies.

• Identify opportunities for growth and negotiate advantageous renewal agreements.

• Perform regular business reviews with customers to confirm they are utilizing the product and gaining value from it.

• Act as the main point of contact for escalation issues.

• Work collaboratively with internal teams to formulate growth and risk management strategies for key accounts.

⛳️ Requirements

• A minimum of 5 years of experience in Sales, Renewal Management, Account Management, and/or Customer Success, preferably within SaaS environments.

• Proven experience in quota-carrying positions with a successful track record of achieving key performance indicators.

• Familiarity with deal negotiation processes and a successful history in navigating these cycles as a trusted advisor.

• A BA/BS degree or equivalent professional experience.

• Strong skills in contract negotiation with a record of driving contracts to timely completion.

• Exceptional written and verbal communication abilities.

• Experience with Salesforce.

• Capability to demonstrate value through customer interactions.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and career advancement.

• Flexible working arrangements.

• Competitive salary and performance-based incentives.