Senior Coordinator, TLM Support Center

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Act as a primary resource for employees and managers by responding to incoming team calls and offering guidance on RTX Global Time and Labor policies and procedures.

• Create, prioritize, and oversee service cases within the specified case management system.

• Ensure accurate case documentation, classification, and follow-up until the case is resolved.

• Deliver prompt and precise problem resolution, along with effective customer support.

• Uphold confidentiality, accuracy, and professionalism while managing sensitive employee information.

• Recognize recurring issues or process deficiencies and propose enhancements.

• Ensure adherence to federal and state wage and hour regulations as well as RTX policies.

• Conduct research, calculations, analysis, and data entry to facilitate labor processes.

• Address ServiceNow tickets submitted by both internal and external customers.

⛳️ Requirements

• AA/AS degree or equivalent 2-year post-high-school training, or comparable experience.

• At least 6 years of relevant experience in payroll, timekeeping, finance, auditing, and/or compliance.

• Proficient in PC-based applications.

• Intermediate skills in MS Word and Excel, including VLOOKUP and pivot tables.

• Preferred experience in payroll or timekeeping within a corporate setting.

• Familiarity with SAP, EV5, and Workday, ideally in payroll or timekeeping.

• Strong attention to detail.

• Capacity to initiate tasks, multitask, organize, and prioritize workload effectively.

• Competent problem-solving and decision-making abilities.

• Capable of delivering outstanding customer service through both verbal and written communication in a corporate context.

• U.S. citizenship is mandatory; only U.S. citizens are permitted to access information under the program/contract.

• Ability to work remotely from any of the 50 U.S. states, excluding U.S. territories.

🏝️ Benefits

• Healthcare benefits

• Wellness benefits

• Retirement benefits

• Work/life benefits

• Parental leave, including paternal leave

• Flexible work schedules

• Achievement awards

• Educational assistance

• Child/adult backup care

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Short-term disability

• Long-term disability

• 401(k) match

• Flexible spending accounts

• Employee assistance program

• Employee Scholar Program

• Paid time off

• Holidays

• Potential annual short-term and/or long-term incentive compensation programs