Senior Coordinator, TLM Support Center

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Act as a primary contact for employees and managers by responding to incoming team calls and offering guidance on RTX Global Time and Labor policies and procedures.

• Create, prioritize, and oversee service cases within the designated case management system.

• Ensure accurate documentation, categorization, follow-through, and resolution of cases.

• Provide dependable, prompt, and precise customer support and problem-solving assistance.

• Uphold confidentiality, accuracy, and professionalism while managing sensitive employee data.

• Recognize recurring issues and process deficiencies, and suggest enhancements.

• Ensure adherence to federal and state wage and hour regulations as well as RTX policies.

• Conduct research and perform calculations, analysis, and data entry to facilitate labor processes.

• Manage ServiceNow tickets from both internal and external clients.

⛳️ Requirements

• AA/AS degree or equivalent 2-year post-high school training, or comparable experience.

• At least 6 years of relevant experience in payroll, timekeeping, finance, auditing, and/or compliance.

• Proficient PC skills.

• Intermediate skills in Microsoft Word and Excel, including VLOOKUP and pivot tables.

• Preferred experience in payroll or timekeeping within a corporate setting.

• Familiarity with SAP, EV5, and Workday for payroll or timekeeping is preferred.

• Capability to multitask, organize, and prioritize tasks effectively.

• Strong problem-solving and decision-making abilities.

• Exceptional customer service skills, both verbal and written, in a corporate environment.

• U.S. citizenship is mandatory; only U.S. citizens are permitted to access information under the program/contract.

• No security clearance is necessary.

🏝️ Benefits

• Compensation

• Healthcare benefits

• Wellness benefits

• Retirement benefits

• Work/life benefits

• Parental leave, including paternal leave

• Flexible work schedules

• Achievement awards

• Educational assistance

• Child/adult backup care

• Medical insurance

• Dental insurance

• Vision insurance

• Life insurance

• Short-term disability

• Long-term disability

• 401(k) match

• Flexible spending accounts

• Employee assistance program

• Employee Scholar Program

• Paid time off

• Holidays

• Possible annual short-term and/or long-term incentive compensation programs