Senior Consultant – Microsoft Dynamics BC/NAV, Customer Support

This is a fully remote position, open to applicants in North America.

📋 Description

• Work closely with client teams to gain insight into their business requirements and challenges.

• Collect and analyze requirements to develop effective solutions.

• Set up and tailor ERP systems, specifically Microsoft Dynamics 365 Business Central.

• Manage customer inquiries and ensure prompt resolution of cases.

• Maintain updated case statuses and uphold high levels of customer satisfaction.

• Offer dedicated support to clients for design-related issues and assist in remediation efforts.

• Conduct training sessions for client teams on newly implemented systems.

• Provide continuous troubleshooting assistance, respond to inquiries, and enhance system performance.

• Guide and mentor fellow consultants on best practices.

• Keep abreast of updates, new features, and trends related to Business Central and ERP systems.

• Explore opportunities to enhance service offerings.

• Collaborate with consultants and various departments to ensure smooth integration across business functions.

⛳️ Requirements

• Over 7 years of experience with Microsoft Dynamics Business Central.

• More than 5 years of experience in customer support settings.

• Excellent communication and presentation abilities.

• Capacity to thrive in a fast-paced environment and manage several projects simultaneously.

• In-depth knowledge of Microsoft Dynamics Business Central, specifically in the relevant focus area.

• Possession of Dynamics Business Central certifications.

• Experience in a support-oriented role.

• Proven track record of interfacing with end-users and gathering business requirements.

• Ability to foster strong client relationships and articulate the business value of Dynamics Business Central.

• Extensive customer support experience.

• Strong organizational and communication skills.

• Proficient understanding and exposure to Microsoft Power Platform.

🏝️ Benefits

• Competitive OTE ranging from $110k - $140k USD annually.

• Comprehensive medical, dental, and vision healthcare coverage.

• 401(k) retirement plan.

• Generous paid time off for vacations, holidays, and sick days.

• Option to work remotely from your preferred location.