Senior Configuration Analyst

📋 Description

• Create, develop, and launch insurance products for distribution on the INSTANDA platform (training will be provided; no advanced coding skills necessary).

• Assist in the design and creation of reusable integrations to improve the functionality of the INSTANDA platform.

• Provide pre-sales support by participating in detailed workshops, managing the configuration of feature-targeted demonstrations, and aiding in the initial project scoping and Rough Order of Magnitude (ROM) estimates for potential clients.

• Engage in design and discovery workshops alongside clients and stakeholders. Support Business Analysts during workshops, stakeholder interviews, and in analyzing client documentation.

• Help configure proof-of-concept demonstrations during the elaboration phase to display potential solutions.

• Diligently capture, understand, define, and document business requirements, including configuration design, to ensure accurate project estimates are generated.

• Work in collaboration with client delivery and engineering teams to assist in the design and approval of new features, including third-party integrations for data enrichment and reporting.

• Oversee the User Acceptance Testing (UAT) process for INSTANDA configurations and new functionalities.

• Collaborate closely with the Learning & Development team to create and implement training programs for clients and users on our SaaS product, ensuring a smooth transition of configurations to the business.

• Take a proactive stance in troubleshooting, providing assistance to both Support and Product Engineering teams.

• Be prepared for potential travel to client sites during design and discovery phases, as well as during UAT and go-live activities, as required by the client.

• Follow INSTANDA’s information security policies, guidelines, and best practices to safeguard our company and clients.

• Foster a culture of security awareness within the organization.

⛳️ Requirements

• More than 5 years of experience as a Senior Configuration Analyst or 2-5 years as a Business or Systems Analyst for SaaS software solutions, preferably with INSTANDA or a similar SaaS competitor.

• At least 2 years of experience in an IT client-facing role within delivery/operations.

• Demonstrated experience with SaaS-based products, ideally within the insurance or financial sectors.

• Highly skilled in Excel, with significant experience in formulas, lookups, and various functionalities (excluding VBA).

• Familiarity with third-party integrations, especially focused on RESTful services.

• Conceptual knowledge of UI/UX design principles, along with a basic understanding of JavaScript, CSS, and HTML. Additional scripting experience, such as Python, is advantageous.

• Proven ability to handle competing deadlines in a dynamic environment.

• Demonstrated organizational skills and prioritization when managing multiple project deliverables.

• Proven capability to draft business requirements that encapsulate clients’ key criteria and align them with commercial and technical considerations, which is vital for success.

• Proficiency in producing detailed design documents that accurately represent the configuration of client requirements within the INSTANDA platform.

• Shown ability to apply logical reasoning to formulate and implement effective solutions, ensuring client requirements are meticulously configured within the INSTANDA platform.

• Outstanding written and verbal communication skills, with the ability to articulate technical concepts in clear, everyday language.

• Our business requires a consultative approach and excellent listening skills. Your soft skills and client relationship management capabilities are highly valued.

• Experience in working with insurance clients is essential for success in this role, and we welcome various areas of specialization.

• Nice-to-Have

• A degree in Actuarial Analysis, Mathematics, Statistics, Computer Science, or a related field is considered advantageous.

• Experience with insurance product design, e-trading, or Treating Customers Fairly (TCF) guidelines.

• Experience in stakeholder management or workshop facilitation.

🏝️ Benefits

• Competitive salary package

• Generous 28 vacation days, in addition to bank holidays.

• One Dynamic Day per month on top of your holiday allowance to engage in personal activities or catch up on life administration.

• 600 ZAR monthly wellness allowance, in addition to your salary.

• All employees participate in the company discretionary bonus scheme.

• Annual individual learning & development allowance of 15,000 ZAR.

• Complimentary access to LinkedIn Learning and Microsoft ESI learning platforms.