Senior Communications Strategist, Customer & Partner

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Develop and implement strategic communication plans for customers and partners that align with the organization's goals and communication strategies.

• Create, review, and distribute written communications such as press releases, product announcements, stakeholder emails, FAQs, and materials for customer and partner engagement.

• Act as a liaison to enhance the customer and partner experience, identify communication gaps, and address intricate communication issues in collaboration with internal teams.

• Collaborate with the team to disseminate messages to customers and partners through key outreach channels, contributing to integrated communication campaigns across email, web, social media, and partner networks.

• Convert product updates, health policy information, and organizational priorities into clear messages tailored to specific audiences.

• Attend stakeholder meetings and represent C4HCO in partner communication initiatives to support unified messaging and engagement.

• Participate in rapid-response communication and issue management efforts, ensuring messages are timely and accurate.

• Assist with the strategy, planning, and execution of Open Enrollment communication, managing high-volume, time-sensitive tasks while coordinating messaging.

• Ensure consistency between customer-facing communications and internal messages.

• Identify opportunities to enhance communication processes and improve cross-functional collaboration.

• Support the Senior Communications Manager in developing and maintaining a disciplined, insight-driven communication function aligned with C4HCO's priorities.

• Establish and refine engagement metrics and gather stakeholder feedback; provide insights and recommendations to enhance communication strategies for better reach, clarity, and impact.

• Perform additional duties as necessary to support departmental and organizational objectives.

⛳️ Requirements

• Must be a resident of Colorado.

• Bachelor’s degree in communications, marketing, journalism, public relations, or a related field.

• 3–5 years of experience in communications, marketing, public relations, strategic customer communications, or a related area.

• Excellent writing and editing abilities across various formats, including newsletters, emails, web content, customer notifications, and internal communications.

• Capability to translate complex information (policy, technical, regulatory) into clear, precise, customer-friendly language.

• Proficient at developing strategic messaging and executing communication plans that enhance engagement and clarity.

• Experience utilizing engagement data and insights to assess performance and adapt communication strategies accordingly.

• Competent in managing multiple projects simultaneously, including prioritizing intake, tracking timelines, and coordinating with cross-functional teams.

• Ability to work effectively under pressure and adapt quickly to changing priorities, particularly during high-volume periods like Open Enrollment.

• Experience in collaborating with diverse internal stakeholders (marketing, policy, operations, legal) to ensure accurate and aligned messaging.

• Familiarity with health insurance, the Affordable Care Act, state-based health insurance marketplaces, or the healthcare sector is highly preferred but not mandatory.

• Bilingual skills in Spanish are strongly preferred but not required.

• Proficient in using: Wordpress (and its plugins), Salesforce Marketing Cloud, HubSpot, or similar email marketing platforms, customer relationship management systems, marketing database automation tools, and Microsoft Office Suite.

🏝️ Benefits

• Paid time off

• Short- and long-term disability

• Life insurance

• 403(b) plan