Senior CMDB Discovery Engineer

This is a fully remote position, open to applicants in Alabama, +45 more states.

📋 Description

• Take ownership and lead the strategy for the CMDB data model, encompassing CI classes, relationships, and hierarchical service models (e.g., CSDM).

• Develop and uphold standards for CI class utilization, naming conventions, attributes, and relationship patterns across both on-premises and cloud environments.

• Convert business and technical requirements into CMDB design artifacts, such as models, diagrams, and documentation.

• Manage and sustain the enterprise CMDB platform (e.g., ServiceNow), including CI lifecycle standards (creation, updates, retirement) and core configuration.

• Act as the subject matter expert for CMDB discovery.

• Oversee CMDB Discovery operations, ensuring the health of discovery jobs.

• Define and execute integration patterns (APIs, imports, event-driven updates) between the CMDB and external systems.

• Create and maintain Service Mapping to accurately depict business services and their dependencies on underlying CIs and infrastructure.

• Collaborate with DevOps teams to integrate CI/CD and application visibility into the CMDB where applicable.

• Suggest and implement automation opportunities to enhance CMDB data currency, coverage, and operational efficiency.

• Validate discovered data to ensure CI data accuracy and integrity by eliminating duplicates, resolving discrepancies, and maintaining consistency across sources.

• Perform regular audits of data quality and execute remediation efforts.

• Develop and maintain dashboards and reports to track CMDB health, coverage, and quality trends.

• Establish and enforce CMDB governance policies, standards, CI ownership and stewardship models, and CI lifecycle management processes.

• Support internal controls, audits, and regulatory/compliance requirements (e.g., SOX, PCI) pertaining to CMDB data, discovery, and service mapping.

• Align CMDB processes and data with Incident, Problem, Change, Request, and Event Management workflows.

• Provide subject matter expert guidance on utilizing CMDB data in service maps, impact analysis, risk assessments, change planning, and CAB discussions.

⛳️ Requirements

• Minimum requirement: Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent experience).

• Preferred: ServiceNow Certified Implementation Specialist – Discovery or CMDB.

• ServiceNow Certified System Administrator (CSA) certification.

• Over 7 years of experience with IT discovery tools and CMDB platforms.

• More than 7 years of experience with ServiceNow Discovery, ITSM, and CMDB platforms.

• At least 7 years of experience with Service Mapping, scripting, and automation using JavaScript (for ServiceNow scripting), as well as PowerShell, Python, or Shell scripting (for custom probes/sensors or integrations).

• Strong understanding of networking protocols (e.g., SNMP, WMI, SSH, HTTP/S).

• Familiarity with cloud platforms (AWS, Azure, GCP) and virtualization technologies (VMware, Hyper-V).

• Scripting experience (e.g., PowerShell, Python, Bash) for automation and troubleshooting.

• Strong design and engineering background in ServiceNow CMDB, Discovery, and Service Mapping implementation and optimization.

• Comprehensive understanding of network topologies, firewalls, and subnets.

• Experience with Application Integration REST/SOAP APIs and MID Server configuration and troubleshooting.

• Ability to create and modify Discovery probes, patterns, and sensors.

• Knowledge of Windows and Linux/Unix Servers, Network Appliances, Enterprise Applications, Databases, Web Servers, and Cloud platforms.

• Familiarity with various data sources for CMDB CI ingestion (e.g., SCCM, Tanium, Intune, Discovery, Event Management, etc.), including configuration and troubleshooting.

• Understanding of Identification & Reconciliation (IRE) rules.

• Experience in creating custom CI classifications.

• Excellent communication skills with the ability to collaborate effectively with stakeholders at all levels.

• Strong analytical and problem-solving abilities to address complex data issues.

🏝️ Benefits

• Competitive compensation.

• Flexibility to work remotely from anywhere in the United States for most positions.

• Paid time off, including vacation time, sick leave, 9 paid company holidays, and volunteer hours.

• Incentive bonus programs that may include holiday bonuses, referral bonuses, and performance-based bonuses.

• Medical, dental, vision, life, and pet insurance.

• 401(k) retirement savings plan with company matching.

• Engaging work environment.

• Opportunities for promotion.

• Education assistance.

• Professional and personal development opportunities.

• Company recognition program.

• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more.