Senior Cloud Support Engineer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Assisting operations for the Japanese market by addressing critical technical challenges and maintaining cloud system security.

• Serving as a technical advocate, enhancing our global team's skills through mentorship and in-depth knowledge sharing.

• Functioning as the primary point of contact to proactively assess and resolve technical issues.

• Collaborating closely with various internal teams to effectively drive resolutions to problems.

• Supporting Japanese-speaking clients and facilitating intricate commercial discussions in Japanese.

⛳️ Requirements

• Possess relevant experience in a similar Cloud Support position.

• Have a comprehension of cloud provider ecosystems such as AWS, Azure, etc.

• Understand networking protocols like TCP/IP, DNS, HTTP/HTTPS, TLS, as well as VPN and Proxies.

• Exhibit experience with layer 3 and 4 technologies.

• Demonstrate a natural ability to engage, influence, and develop trusted relationships with customers in challenging environments.

• Hold native fluency in Japanese and business-level proficiency in English to convey complex technical concepts in both languages within their cultural contexts.

🏝️ Benefits

• We prioritize your health, well-being, financial security, and life beyond work.

• FlexBase is tailored to meet the requirements of your job.

• Our philosophy is not about dictating where employees should work; instead, it’s about enabling them to perform at their best.

• We empower our exceptional employees to choose the work style that suits them best: whether at home, in an office, or a combination of both.