
Senior Cloud Support Engineer
Posted 19 hours ago

Posted 19 hours ago
This is a fully remote position, open to applicants in Poland.
• Serving as the primary technical escalation contact for high-priority production clients.
• Analyzing intricate issues that have been escalated from Core Support until they are resolved.
• Collaborating with Site Reliability Engineering and Product teams to identify the most effective solutions for specific customer challenges.
• Partnering with our Incident team to tackle emerging issues related to our platform and services.
• Creating training materials, documentation, and knowledge-sharing sessions based on trends observed during escalated investigations.
• Leading mentorship sessions with the current Customer Support team to enhance their technical and troubleshooting capabilities.
• Possess relevant experience in a comparable Cloud Support role.
• Exhibit experience in assisting customers both face-to-face and through written communication, highlighting collaboration skills and a focus on customer-centric issue resolution.
• Provide regular feedback to colleagues and cross-team members while pinpointing issues across various dimensions of Cloud Computing products and infrastructure.
• Show advanced troubleshooting skills in networking, DNS, firewalls, systematic Linux administration, Kubernetes, APIs, and object storage.
• Have foundational knowledge of managing AI infrastructures and working with AI operating systems and storage solutions such as VAST.
• Employ observability tools like Prometheus, Grafana, and Loki to analyze and resolve customer-impacting issues.
• Flexible working hours
• Professional development opportunities
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