Senior Client Support Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Deliver support to clients

• Respond to client inquiries and concerns promptly

• Work in collaboration with internal teams to escalate complex issues

⛳️ Requirements

• At least five (5) years of experience in a BPO environment

• Two years or more of experience as a Subject Matter Expert, Assistant Coach, or Assistant Team Lead is an advantage

• Strong English communication and multitasking abilities

• Ideally, a background in Customer Service

• Knowledge and experience in generating and presenting reports

• Experience in appointment setting is a plus

• Available to work night shifts and start training immediately

• Must have a home office setup that provides a conducive working environment

• A computer or laptop with at least Core i5 or higher/7th generation or newer, or its AMD equivalent, 16GB RAM, functional camera, noise-canceling headset, and dual monitors

• A reliable internet connection with a minimum of 25 Mbps for both upload and download

• Backup power and internet is essential

🏝️ Benefits

• Remote work arrangement

• Long-term/full-time employment

• Competitive salary of 37,999 gross

• Client Deployment Allowance of 5,000

• Compensation begins on the first day of training

• Enjoy benefits amounting to 324,000 pesos annually

• HMO Coverage: Medicard with ₱200,000 Maximum Benefit Limit, Private Room Plan plus one (1) approved dependent at ₱100,000 Maximum Benefit Limit

• Loyalty Investment Fund: We set aside savings for you—accessible after 5 years, with added perks at your 10th year.

• Pag-IBIG MP2 Savings Program: The company will make monthly contributions to your MP2 account!

• Memorial Plan Coverage: St. Peter Memorial Plan granted upon regularization

• Work-life balance benefit: 15 annual paid leaves for regular employees to relax, recharge, and spend personal time.

• Attendance and performance-based incentives: Potential to earn up to 142,000 pesos in performance-based incentives annually

• Perfect Attendance KPI Superstars Shoutout Incentive

• Referral Incentive

• QA Rockstar

• C3 Champions Client Obs Incentive

• Quarterly in-person Team-Building activities

• Annual Company Outing - A yearly team adventure to relax and celebrate together

• Opportunities for Career Advancement