Senior Client Solutions Manager – Influencer Marketing

This is a fully remote position, open to applicants in United States.

📋 Description

• You will oversee a portfolio of brand accounts.

• Maintain client satisfaction, foster growth, and ensure smooth delivery.

• Ensure the team is aligned and functioning efficiently through improved systems and technology.

• Act as the vital link among Sales, Strategy, Campaigns, Paid, and Product teams.

• If any issues arise (performance, scope, relationship, or margin), you will identify them early and resolve them promptly. No surprises, no last-minute rush—just consistent, commercial ownership.

• Manage client relationships throughout launches, seasonal campaigns, and ongoing programs. Collaborate across teams. Build trust and engage in direct discussions when performance needs enhancement.

• Convert data into clear and actionable strategies. Present performance metrics against KPIs (engagement, EMV, sales lift, affiliate impact) and articulate their significance.

• Oversee timelines, scopes, budgets, and execution for seeding, paid, and integrated campaigns. Ensure work remains on-brand, timely, and within budget.

• Manage renewal schedules. Identify upsell opportunities and drive Net Revenue Retention. Be prepared to discuss account growth confidently with concrete figures.

• Forecast performance and optimize mid-campaign. Use insights from reporting to inform future strategies rather than merely recapping past performance.

• Maintain accurate tracking. Monitor team capacity. Address inefficiencies and ensure client feedback is not overlooked.

⛳️ Requirements

• 4–6+ years of experience in influencer or creator marketing.

• Proven hands-on campaign experience, particularly with Meta and TikTok.

• A strong track record of account growth and retention—be ready to share metrics.

• Experience measured against revenue, retention, or NRR KPIs.

• Leadership experience, including conducting 1:1s, managing workloads, and supporting team performance.

• AI-savvy—ability to integrate AI tools into daily tasks for faster execution, enhanced insights, and more effective workflows.

• Experience in the beauty industry is a plus.

• You should possess commercial acumen, operational reliability, and the ability to discuss the revenue impact of the accounts you have managed with confidence.

🏝️ Benefits

• 🌎 We’re a remote-first team, providing you the flexibility to work from wherever you perform best.

• 🌴 Annual Time Off: 25 days PTO plus bank holidays, 4 company-wide days off (Kyra Days), 3 wellness days, and paid sick leave each year.

• 📚 Growth: Annual Learning & Development budget to invest in your skills.

• 💰 Rewards: Annual bonus scheme to recognize outstanding work.

• 🩺 Healthcare coverage for US-based team members.