Senior Client Services Analyst

This is a fully remote position, open to applicants in Texas.

📋 Description

• Provide extensive support to FraudCapture® clients.

• Facilitate user training sessions and create helpful documentation.

• Foster strong customer relationships.

• Serve as the primary contact for issues and escalations.

• Conduct initial troubleshooting for reported concerns.

• Maintain regular communication with clients.

⛳️ Requirements

• Over 3 years of experience in detecting and investigating healthcare fraud.

• More than 2 years of delivering outstanding customer service.

• Strong understanding of how investigative teams utilize systems for their tasks.

• Proficient in troubleshooting and resolving technical challenges.

• Exceptional written and verbal communication skills.

• Ability to adapt explanations to various technical proficiencies.

• Capability to develop training materials (e.g., written documents, videos, presentations).

• Ability to work independently while managing multiple priorities concurrently.

🏝️ Benefits

• Generous and flexible vacation policy.

• Educational support.

• Comprehensive health benefits.

• 401(k) employer matching.

• Leadership and technical development programs.