Senior Cisco UCS Engineer

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Take ownership of the entire lifecycle of intricate infrastructure incidents, from detection to resolution and post-incident evaluation, ensuring accountability for technical outcomes, stability, and proper documentation.

• Spearhead the investigation and resolution of critical incidents, facilitating coordination among internal teams, vendors, and customer stakeholders.

• Make informed technical decisions and assume full responsibility for infrastructure issues, driving resolution independently without the need for further escalation.

• Oversee the technical delivery of infrastructure projects, encompassing scoping, estimation, design, and implementation.

• Conduct root cause analysis and formulate long-term remediation strategies to prevent future occurrences.

• Review and authorize infrastructure changes, designs, and remediation strategies.

• Offer technical guidance and mentorship to junior engineers.

• Contribute to architecture documentation, diagrams, and operational runbooks.

• Design and implement automation and process enhancements to improve reliability and operational efficiency.

• Engage in change management and project planning initiatives.

• Precisely track time and project activities using the company's time tracking system.

⛳️ Requirements

• Over 8 years of experience in IT Infrastructure.

• Must be fluent in English.

• Extensive hands-on experience with Cisco UCS, including blade/rack server administration, Fabric Interconnects, UCS Manager (UCSM) or Intersight, service profiles, and firmware management.

• In-depth experience with VMware vCenter and vSphere, including ESXi administration, vMotion, HA/DRS, distributed virtual switches, and VM lifecycle management.

• Significant experience with Citrix Virtual Apps and Desktops (CVAD) or Citrix DaaS, including Delivery Controllers, StoreFront, NetScaler/ADC, machine catalogs, and VDA troubleshooting.

• Strong capability in troubleshooting complex multi-system infrastructure issues.

• Experience in designing and implementing infrastructure solutions.

• Preferred experience with Cisco Unified Communications Manager (CUCM) and enterprise voice/unified communications infrastructure.

• Relevant certifications such as Cisco CCNP/CCIE Data Center, VMware VCP-DCV, Citrix CCP-V, or equivalent cloud infrastructure certifications.

• Experience working in a Managed Service Provider (MSP) environment with familiarity in ITIL-based service delivery models.

• Proven experience delivering customer-facing IT infrastructure projects.

• Experience with enterprise storage platforms.

• Familiarity with identity platforms (Active Directory, Okta), firewalls (Palo Alto, Cisco FTD), and backup/disaster recovery solutions is a plus.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and flexible work arrangements.

• Opportunities for professional development and growth.

• Collaborative and inclusive work environment.