Senior Change Management Specialist

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Carry out change and adoption initiatives while adhering to established strategies for AI platform releases.

• Create practical, workflow-oriented materials to support everyday usage.

• Recognize change impacts and proactively suggest solutions to overcome adoption challenges.

• Organize activities across releases to ensure proper sequencing and reduce change fatigue.

• Prepare materials, coordinate engagement efforts, and monitor stakeholder involvement.

• Provide champions and business leaders with tools to enhance confidence and facilitate adoption.

• Develop coaching resources, toolkits, and messaging that promote desired behaviors.

• Collaborate with leadership and internal teams to enhance key communications.

• Produce clear, engaging content customized for various audiences.

• Work with Product and Learning teams to provide effective enablement experiences.

• Aid in the delivery of training and communications, including follow-up and effectiveness assessments.

• Maintain and update toolkits, FAQs, and supporting materials.

• Monitor adoption metrics and convert data into actionable insights.

• Collect and synthesize stakeholder feedback and readiness indicators.

• Facilitate feedback loops throughout testing, training, and post-launch phases.

• Identify opportunities to enhance adoption and integrate new ways of working.

• Assist in the planning and execution of change and enablement activities from start to finish.

• Track timelines, risks, and deliverables across various workstreams.

• Lead meetings, document outcomes, and communicate progress effectively.

⛳️ Requirements

• 3–5 years of experience in change management, transformation, L&D, or a related discipline.

• Experience in supporting technology or digital platform adoption initiatives.

• Demonstrated ability to manage multiple priorities and achieve set goals.

• Experience collaborating cross-functionally with product, communications, or L&D teams.

• Knowledge of change management frameworks (e.g., Prosci/ADKAR, Kotter).

• Excellent written and verbal communication skills.

• Highly organized with a strong attention to detail.

• Comfortable working in agile, fast-paced settings.

• Experience in consulting, agency, or professional services environments (preferred).

• Background in healthcare, life sciences, or other regulated sectors (preferred).

• Familiarity with AI, automation, or emerging technology programs (preferred).

• Knowledge of digital workplace and productivity tools like Smartsheet or Asana (preferred).

🏝️ Benefits

• Fully remote work environment.

• Competitive compensation.

• Exceptional company-paid benefits.

• Medical.

• Dental.

• 401(k).

• Tuition reimbursement.

• Flexible time off.