Senior Casualty Adjuster

This is a fully remote position, open to applicants in Missouri, +1 more state.

📋 Description

• Manage claims of moderate to high complexity related to material damage, property, and/or liability insurance lines.

• Perform phone and/or field investigations to assess liability and damages.

• Attend legal proceedings when necessary.

• Gather statements from insured individuals, claimants, and witnesses.

• Clarify benefits, coverages, fault, and the claims process.

• Address coverage concerns and confirm policy applicability.

• Assess claim values utilizing data related to property, bodily injury, and liability.

• Negotiate settlements within authorized limits for both first- and third-party claims.

• Maintain claim files and update databases and production reports using company systems.

• Control expenses within assigned responsibilities.

• Collaborate with both internal and external departments.

• Resolve claims independently within the established authority level.

• Respond promptly to customer inquiries and issues.

⛳️ Requirements

• A bachelor's degree is required.

• An equivalent combination of education and experience is acceptable.

• A preferred 7–9 years of prior experience in claims handling.

• A minimum of 4–6 years of experience in property, auto, casualty, or relevant claims administration is required.

• In-depth knowledge of claims administration best practices and procedures.

• Advanced understanding of insurance, fault assessment, negligence, and subrogation principles.

• Comprehensive knowledge of building and vehicle repair processes and third-party liability issues.

• Proficiency in Microsoft Office and familiarity with claims software such as CACS, HUON, HOC, and Guidewire.

• Strong organizational and planning skills.

• Excellent oral and written communication abilities.

• Strong interpersonal skills.

• Advanced leadership skills among colleagues.

• Familiarity with medical terminology and causality.

• A valid driver’s license, an acceptable Department of Motor Vehicles record, and minimum liability insurance as mandated by the state.

• Chartered Property Casualty Underwriter certification is preferred.

• Associate in Claims certification is preferred.

• An insurance/claims adjuster license may be necessary in certain states.

• Occasional travel for business meetings or conferences (5%).

🏝️ Benefits

• Comprehensive health coverage including medical, dental, and vision.

• 401(K) savings plans with company matching contributions.

• Pension plan.

• Tuition assistance for continued education.

• Floating holidays and paid time off for community volunteer initiatives.

• Paid parental leave.

• Wellness programs for employee health.

• Employee discounts on memberships, insurance, travel, entertainment, services, and more!