Senior Case Management Assistant - Days

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Delivers efficient appointment scheduling services to patients and referring physician offices by aligning physician-specific scheduling protocols with patient appointment preferences through technology.

• Promotes effective multi-channel communication among patients, physicians, clinical staff, outreach sites, and internal departments to meet the needs of patients and referring physicians.

• Organizes patient appointments while providing appropriate preparation instructions for ancillary and diagnostic procedures and tests in accordance with physician-specific and departmental guidelines.

• Coordinates and ensures accurate basic registration, demographic, and insurance information to facilitate timely and precise payment for services during the appointment scheduling process.

• Guarantees that all appointment requests are fulfilled within the time frames specified by the referring provider.

• Manages requests for referrals and secures the necessary referrals for physician offices as required.

• Addresses patient and referring physician inquiries regarding appointment status.

• Handles multi-channel messages related to patient and/or physician requests concerning appointments, referrals, prescriptions, and complaints.

• Notifies of unusual situations, scheduling system technology issues, or patient-related concerns.

• Facilitates and ensures communication between physicians or departments.

• Coordinates Home Care, Durable Medical Equipment and Supplies, Oxygen, and Transportation services.

• Identifies care gaps and social determinants, providing resource education to bridge these gaps.

⛳️ Requirements

• High School Diploma or Equivalent (GED) - (Required)

• At least 1 year of Customer Service experience (Required)

• Skills: Teamwork, Time Management, and Ability to Work Independently

🏝️ Benefits

• Comprehensive benefits package (health, dental, and vision) starting on your first day

• Three medical plan options, including an expanded network for out-of-area employees and their dependents

• Pre-tax savings plans featuring healthcare and dependent care flexible spending accounts (FSA) and a health savings account (HSA) with employer contributions

• Company-funded life insurance, short-term disability, and long-term disability coverage

• 401(k) plan with automatic contributions from Geisinger

• Generous paid time off (PTO) policy that allows for rapid accrual of time

• Up to $5,000 in tuition reimbursement available each calendar year

• MyHealth Rewards wellness program aimed at enhancing your health while providing a financial incentive

• Family-friendly support, including adoption and fertility assistance, paid parental leave, military leave pay, and a free Care.com membership with discounted backup care for your family

• Employee Assistance Program (EAP) providing referrals for childcare, eldercare, and pet care; access to free legal guidance, mental health visits, work-life support, digital self-help tools, and more

• Optional benefits such as accident, critical illness, hospital indemnity insurance, identity theft protection, universal life insurance, as well as pet and legal insurance