Senior Call Center Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Respond to and monitor incoming calls

• Create and submit precise, comprehensive reports within government systems

• Provide training and onboarding for new Customer Service Representatives (CSRs)

• Perform database and open-source research

• Appropriately route and escalate calls

• Execute additional responsibilities as assigned

⛳️ Requirements

• Over 5 years of experience in a call center environment

• Associate's Degree

• Demonstrated ability to multitask while simultaneously communicating and entering data

• Excellent written and verbal communication skills

• Proficient in telephony systems, Customer Relationship Management (CRM) software, and Microsoft Office Suite

• Experience managing sensitive information

🏝️ Benefits

• TechOp Solutions is an Equal Opportunity Employer committed to ensuring no discrimination based on actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity, or any other characteristic protected by applicable federal, state, or local laws.