Provider Relations – Call Center Associate

This is a fully remote position, open to applicants in Montana.

📋 Description

• Utilize a computerized system to address inquiries from Montana Medicaid providers within a call center setting, adhering to established scripts and procedures.

• Assess customer needs, provide answers to questions, and resolve issues.

• Employ provided tools to facilitate conversations with customers.

• Deliver essential information to customers while maintaining a warm and empathetic communication style.

• Collect information to ensure customer profiles and accounts are current.

• Verify necessary documentation and images.

• Participate in scheduled staff meetings.

• Complete mandatory training assignments.

• Monitor daily tasks for quality assessment.

• Offer outstanding customer service.

• Collaborate with team members or supervisors regarding any issues or discrepancies.

• Manage confidential information with integrity and discretion.

• Adhere to data integrity and security policies.

• Carry out additional clerical or administrative duties as required.

⛳️ Requirements

• High School Diploma or GED is required; some college education is preferred.

• Previous experience with Montana Medicaid is desirable.

• Basic computer skills and familiarity with Microsoft applications are essential.

• Prior office or administrative experience is required.

• Must possess legal authorization to work permanently in the United States without the need for visa transfer or sponsorship.

• Ability to successfully pass a pre-employment screening is necessary.

• Experience in a call center environment is preferred.

• Knowledge of healthcare or insurance terminology is advantageous.

• Experience with computer systems, including data entry and database documentation, is preferred.

🏝️ Benefits

• Health, dental, and vision insurance (if full-time).

• Paid time off and holidays.

• 401K plan with matching contributions.

• Employee discount program.

• Supportive team atmosphere.

• Flexible work schedule with start times between 8:00 AM and 8:30 AM.

• Business casual dress code.

• Opportunities for career advancement within the company.

• Paid on-the-job training.