UC & Call Center Administrator

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Manages Microsoft Teams Phone, Amazon Connect, CallTower, Retarus, and various other enterprise communication platforms.

• Delivers advanced Tier II/III support for unified communications and associated infrastructure.

• Enhances operational efficiency, service reliability, and user experience through infrastructure modernization, PowerShell scripting, workflow automation, process optimization, and the adoption of new technologies.

• Works collaboratively with Infrastructure, Service Desk, Clinical Operations, Patient Admissions, Information Security, vendors, and business stakeholders to design, implement, support, and enhance enterprise communication services.

• Takes ownership of assigned systems and services by proactively identifying issues, communicating status and risks, fulfilling commitments, and driving resolution of problems.

• Develops and maintains precise technical documentation, implementation procedures, standard operating procedures, operational runbooks, system diagrams, and knowledge articles to ensure operational consistency, knowledge sharing, and business continuity.

⛳️ Requirements

• A minimum of three (3) years of experience managing enterprise unified communications, contact center technologies, Microsoft 365, or related enterprise infrastructure.

• Proficiency in supporting enterprise unified communications platforms, such as Microsoft Teams Phone, Amazon Connect, CallTower, RingCentral, Lingo, or similar unified communications and contact center solutions.

• Excellent analytical, troubleshooting, communication, and customer service abilities, with the capacity to assist both technical and non-technical stakeholders.

• Capability to work both independently and collaboratively, manage multiple priorities, and participate in an after-hours on-call rotation as required.

• Willingness to occasionally work evenings or weekends as necessary and travel up to 25% of the time.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage

• Generous Paid Time Off

• Parental Leave benefits

• Retirement benefits

• Tuition reimbursement