Senior Business Technology Analyst – Donor Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the primary software owner for digitalDONOR, the OPO Partner Portal, the Azure-based AI tissue donor screening platform (MyDonorServices Screening Center), and other systems as they are developed.

• Oversee all Technology Vendors utilized by Donor Services (DS) and Donor Information (DI).

• Supervise technical implementation and testing by coordinating cross-functional teams to validate logic, outputs, and conduct UAT testing.

• Collaborate with cross-functional teams and end-users to achieve application integration that meets clinical requirements.

• Propel continuous process improvement by leading and supporting projects, including the development of project plans, timelines, risk assessments, and stakeholder communications.

• Manage the OPO Partner Portal by overseeing configuration, making minor updates, and implementing workflow enhancements.

• Engage in SharePoint development along with other low-code business tool development for DS/DI.

• Plan, design, implement, maintain, and provide ongoing optimization and support for clinical applications.

• Monitor system performance and troubleshoot issues as necessary.

• Create and deliver training for employees and partners related to owned or contracted software.

• Develop, maintain, and update Standard Operating Procedures for software systems.

• Facilitate change control processes in alignment with quality system requirements related to software.

⛳️ Requirements

• Bachelor's degree in Information Systems, Technology, or a Life Sciences or Healthcare-related field.

• 5+ years of experience in business systems analysis, healthcare technology, and regulated industry environments.

• Strong background in clinical chart review, medical record auditing, or clinical data analysis.

• Experience working within a Quality Management System (QMS) and change control environment.

• Proven experience managing enterprise systems and vendor-supported platforms, AI-enabled systems or clinical decision support tools, portal administration, user access management, systems integrations, SharePoint development, and workflow automation.

• Capability to conduct complex and significant work with minimal supervision and a broad scope for independent judgment.

🏝️ Benefits

• Annual CIP bonus opportunity of up to $10,000