Senior Business Solutions Team Lead

This is a fully remote position, open to applicants in Canada.

📋 Description

• Supervise and guide a team of Revenue Operations Solution Engineers, including managing workloads, prioritizing tasks, coaching, and providing performance support.

• Act as a point of escalation for intricate client and technical issues.

• Manage or oversee key client relationships, ensuring effective communication, quality delivery, and high levels of client satisfaction.

• Lead and assist with audits, implementations, integrations, and optimization projects for Salesforce, HubSpot, and marketing automation.

• Offer hands-on expertise in Salesforce Sales Cloud, Salesforce Account Engagement/Pardot, and HubSpot Marketing Hub.

• Design and provide guidance on lifecycle architecture, lead management, routing, automation, CRM/MAP integrations, attribution, reporting, and data governance.

• Convert complex technical insights into straightforward recommendations for both executive and non-technical stakeholders.

• Review the work of strategists for technical accuracy and strategic quality prior to client delivery.

• Collaborate with Account Directors and internal leadership to pinpoint opportunities for expansion and cross-selling.

• Assist in scoping, solution design, and discussions regarding new business opportunities in RevOps.

• Create repeatable processes, documentation, playbooks, and technical standards as the Revenue Operations practice evolves.

• Keep track of project health, capacity, utilization, and delivery risks across the team.

• Engage with colleagues through virtual meetings and Slack.

⛳️ Requirements

• Over 5 years of experience in Revenue Operations, Marketing Operations, CRM consulting, marketing automation, or a similar field.

• 1–2+ years of direct people management or formal leadership experience with a team.

• Current Salesforce Administrator Certification is required.

• Extensive hands-on experience in Salesforce Sales Cloud administration and implementations.

• Pardot/Account Engagement certification is highly preferred, or 2–3+ years of practical experience in Pardot implementation and administration.

• Significant hands-on experience with HubSpot Marketing Hub, including automation, lifecycle management, data architecture, integrations, and reporting.

• Proven experience leading complex CRM and marketing automation implementations, audits, migrations, or optimization projects.

• Strong grasp of lead lifecycle management, lead routing, attribution, CRM/MAP integrations, automation, and data governance.

• Ability to conduct senior-level client discussions and translate technical challenges into business solutions.

• Excellent written and verbal communication skills with the capability to manage client expectations and navigate difficult conversations.

• Capacity to balance leadership duties with hands-on technical tasks.

• Prior agency experience is strongly preferred; relevant consulting or professional services experience is also valuable.

• Additional Salesforce certifications are preferred.

• HubSpot certifications are advantageous.

• Experience working within Salesforce and HubSpot environments for B2B companies is preferred.

• Familiarity with scoping projects, supporting sales discussions, and identifying account expansion opportunities is preferred.

• Experience managing multiple concurrent client projects is preferred.

• Must have valid and current work authorization and be a permanent resident of Canada for this position.

• Reliable internet access and a professional background are required.

• Ability to remain stationary for extended periods while observing and interpreting written and verbal communication.

🏝️ Benefits

• Medical, dental, and vision plans, along with disability and life insurance coverage for you and your family.

• 100% employer-paid plan for the employee and a 50% employer contribution for dependents (US, CAD, MX).

• Access to certified therapists through Spring Health.

• Membership to Headspace.

• Physical therapy services through Omada.

• Thousands of Aaptiv virtual workouts available.

• Complimentary One Medical membership for primary and virtual care.

• Unlimited PTO with a minimum of 2 weeks off.

• Paid company holidays.

• Day off for your birthday.

• End of Year Recharge, with the company closed from December 24 to January 1.

• Paid parental leave.

• Traditional and Roth 401(k) plans with a 3% company match.

• Annual bonuses based on tenure, increasing in total amount over time.

• Company-wide retreat held annually.

• Competitive base salary.

• Opportunity to work from a home office.

• PC or Mac available for use.