Senior Business Consultant, AI

This is a fully remote position, open to applicants in Canada.

📋 Description

• Lead consulting initiatives aimed at enhancing process efficiency and ensuring business readiness for the optimal adoption and utilization of NICE self-service and AI solutions.

• Engage with clients to comprehend their existing business and technical workflows, alongside their self-service requirements and AI implementation needs.

• Offer best practice suggestions for the design and deployment of self-service and AI software solutions, ensuring that customers fully leverage their business processes and maximize their potential.

• Collaborate with product development teams to provide insights and recommend enhancements based on client feedback.

• Manage and nurture relationships with senior stakeholders, ensuring their active participation and support throughout the engagement.

• Cultivate long-term relationships with clients, establishing yourself as a trusted advisor.

• Organize and direct application and data consultants throughout program leadership, acting as the quarterback for the consulting engagement.

• Oversee consulting programs with ongoing alignment to the overall product implementation strategy.

• Set and track progress against business success criteria for each product and business unit.

• Translate business cases into actionable items and solution designs.

• Align launch strategies with practical use cases and value priorities.

• Obtain buy-in from various stakeholders, both internal and external.

• Contribute to technical project plans, ensuring that business requirements and best practices are thoroughly documented.

• Develop and present demonstrations that highlight the value and capabilities of our software solutions.

• Examine client data to uncover opportunities for process enhancements, increased software adoption, and AI-driven insights.

⛳️ Requirements

• At least 5 years of experience in the domains of self-service or AI software.

• A degree in Business, Information Technology, or a related field is preferred.

• Experience with contact center enterprise software, particularly in digital/unassisted self-service channels (e.g., Google Dialog Flow).

• Expertise in knowledge management.

• Experience with generative AI in the customer service sector is advantageous.

• Preferred experience in IVR/Routing/ACD systems.

• Background in business process improvement and customer success.

• Demonstrated ability to effectively engage with senior executive audiences and stakeholders, providing thought leadership and forming strategic partnerships.

• Experience leading project teams and showcasing operational performance improvements yielding significant benefits.

• Multi-industry experience is preferred.

• Exceptional verbal and written communication, along with strong presentation skills, are essential.

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Flexible work arrangements

• Professional development