Senior Business Analyst, People Digital Experience

This is a fully remote position, open to applicants in California.

📋 Description

• Collaborate with HR Centers of Excellence to collect, analyze, and document business requirements.

• Record both current and future state processes, workflows, and system interactions.

• Highlight data compliance and regulatory considerations during the requirements gathering process.

• Perform fit-gap analyses and provide guidance to stakeholders regarding system capabilities and potential solutions.

• Convert business needs into requirements, user stories, and acceptance criteria for IT Solution Design & Delivery.

• Assist in solution design reviews and contribute insights on business feasibility, process impacts, and dependencies.

• Identify opportunities to improve processes through AI and automation enablement.

• Collaborate with IT to ensure that system solutions are in line with approved requirements and business processes.

• Create, deliver, and maintain resources such as training materials, job aids, and enablement sessions.

• Lead User Acceptance Testing (UAT), including test case development and defect tracking.

• Coordinate testing activities with HR business users and technical teams.

• Manage testing and validation of new features introduced through Workday semiannual releases and ServiceNow updates.

• Aid in go-live readiness, deployment efforts, and post-implementation validation.

• Act as a liaison between HR stakeholders and the IT development team.

• Proactively monitor and assist in resolving complex incidents and service tickets in collaboration with IT.

• Adjust working hours to accommodate the APAC time zone.

⛳️ Requirements

• A minimum of 5 years of professional experience.

• At least 3 years as a business analyst supporting HR technology within a complex global organization.

• A Bachelor's degree in a relevant field.

• Practical experience in supporting solution builds within Workday HCM.

• Direct experience with ServiceNow HRSD is an advantage.

• Proven experience in gathering requirements, conducting fit-gap analysis, functional design, and leading User Acceptance Testing (UAT).

• Demonstrated ability to draft functional requirements, user stories, and acceptance criteria for IT development teams.

• Experience in workflow process design using flowchart software such as Visio or Figma.

• Familiarity with Agile and Scrum delivery methodologies.

• Strong understanding of HR business processes throughout the employee life cycle.

• Excellent written and verbal communication skills, capable of engaging both technical and non-technical stakeholders, including senior leadership.

🏝️ Benefits

• Paid vacation time.

• Paid sick leave.

• Medical, dental, and vision insurance.

• Life, accident, and disability insurance.

• Tax-advantaged flexible spending and health savings accounts.

• Employee assistance program.

• Additional voluntary benefit programs such as supplemental life and AD&D, legal plan, pet insurance, critical illness, accident, and hospital indemnity.

• Tuition reimbursement.

• Transit benefits.

• Employee stock purchase plan.

• Sandisk's Savings 401(k) Plan.