Senior Associate

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist in executing operational processes to ensure the timely and precise settlement of Security, Derivative, Foreign Exchange, and Money Market transactions on a global scale.

• Verify that activities are accurately documented in the bank's official records.

• Offer pre- and post-settlement assistance for account initiation, confirmations, cash management, margin, and collateralization.

• Aid in specialized operations, which include Asset Servicing, Correspondent Banking Services, and Wire Payment Operations.

• Ensure adherence to regulatory matters and reporting obligations.

• Collect and structure data into routine and ad-hoc reports and dashboards.

• Facilitate change management activities, including execution and maintenance efforts.

• Act as a problem-solving resource for junior team members.

• Organize work information and manage service requests, transactions, and inquiries within established SLAs.

• Adhere to documented policies and procedures to meet service level agreements.

• Verify and reconcile information and documentation for accuracy and completeness.

• Analyze data to provide insights and actionable recommendations.

• Identify and address issues and discrepancies; escalate when necessary.

• Interact directly with clients to resolve concerns.

• Communicate and collaborate effectively with both internal and external stakeholders.

• Develop and maintain relationships with stakeholders to meet service delivery expectations.

• Comprehend regulatory requirements and operational risks to uphold operational integrity.

• Collaborate on new processes or systems and improvements to existing systems and processes.

• Assist in the development of tools and the delivery of training sessions.

• Complete complex and varied tasks while managing escalations.

• Implement the Risk Management Framework and make risk-informed decisions that align with business strategy and relevant policies, laws, and regulations.

⛳️ Requirements

• Typically possess 2–3 years of relevant experience.

• A post-secondary degree in a related field is preferred, or an equivalent combination of education and experience.

• Strong knowledge and experience with relevant systems and technology.

• Good understanding of business unit products, services, processes, and controls.

• Familiarity with business risks and regulatory requirements.

• Effective prioritization skills.

• Proficient customer service skills.

• Solid PC skills, including proficiency in MS Word, Excel, and PowerPoint.

• Specialized knowledge in relevant areas.

• Strong verbal and written communication capabilities.

• Good organizational skills.

• Effective collaboration and teamwork abilities.

• Strong analytical and problem-solving skills.

• Capability to work within established policies, procedures, rules, limits, and SLAs.

• Ability to apply the Risk Management Framework and adhere to applicable laws and regulations.

🏝️ Benefits

• Health insurance.

• Tuition reimbursement.

• Accident and life insurance.

• Retirement savings plans.

• Performance-based incentives.

• Discretionary bonuses.

• Additional perks and rewards.

• Comprehensive training and coaching.

• Managerial support.

• Opportunities for network building.

• Access to tools and resources to achieve new milestones.

• Accommodations available upon request during the selection process.