Senior Analyst, Service Strategy – Innovation

This is a fully remote position, open to applicants in California.

📋 Description

• Assist in the development of service strategy and innovation initiatives within the Operations and Supply Chain organization.

• Recognize unmet needs of customers and partners, assessing new service opportunities.

• Develop concepts that enhance customer experience while minimizing service costs and fostering business growth.

• Direct end-to-end innovation workstreams, converting initial insights into prioritized opportunities, pilot concepts, and execution plans.

• Collaborate closely with cross-functional stakeholders to define problems, formulate hypotheses, assess trade-offs, and convert findings into clear, actionable recommendations.

⛳️ Requirements

• A Bachelor’s degree (BA/BS) is required; an advanced degree is preferred.

• A minimum of 5 years of experience in consulting, strategy, business operations, customer experience, service design, product operations, or a related area.

• Demonstrated ability to manage complex, cross-functional initiatives from conception to execution.

• Extensive experience in structuring analyses, assessing trade-offs, and producing practical, data-driven recommendations with a clear impact on business.

• Exceptional written and verbal communication skills, including the capability to create clear, executive-ready presentations and narratives.

• Advanced skills in Microsoft Excel, including modeling, scenario analysis, advanced formulas, and handling large datasets.

• Proficient in SQL for complex querying, data extraction, and validation tasks.

• Familiarity with data visualization tools (e.g., Tableau, Power BI) to effectively communicate insights.

• Experience with Python or similar programming languages for data analysis, automation, or exploratory investigations.

• A solid understanding of end-to-end customer journey analytics, innovation metrics, and performance measurement frameworks.

• Experience employing innovation and design methodologies.

• Ability to integrate qualitative insights and quantitative data into clear, actionable recommendations.

🏝️ Benefits

• Medical, dental, and vision coverage with network options and the ability to contribute to a savings account (HSA or FSA).

• Up to 4% company match on 401(k) contributions and funding into your company-sponsored pension plan.

• A monthly budget of $75 to help prioritize your physical well-being.

• A monthly stipend of $80 to offset connectivity expenses.

• Mental health resources, including complimentary 1:1 therapy, coaching sessions, and digital materials.

• Supportive leave policies.

• Flexible Time Off Policy in addition to 9 Company Holidays.

• Tuition reimbursement of up to $5,250 per year to support your personal educational advancement goals.

• Hybrid work arrangements with regular investments in team gatherings and offsite events.

• Various corporate perks and discounts.