Senior Analyst, Sales Governance

This is a fully remote position, open to applicants in Tennessee, +2 more states.

📋 Description

• Deliver email, case, and phone support for routine inquiries and escalated matters.

• Oversee auditing activities, pinpoint gaps, trends, and risks, and implement corrective actions to enhance data accuracy and system integrity.

• Direct User Acceptance Testing (UAT), regression testing, and validation of system modifications.

• Evaluate business requirements and recognize potential impacts or risks.

• Work in partnership with hotel and corporate teams to address discrepancies and foster proactive improvements.

• Conduct regular quality assessments of systems to boost performance, compliance, and user experience.

• Spearhead the development of process documentation, governance frameworks, and best practices.

• Offer guidance to Analysts and facilitate knowledge sharing throughout the team.

• Act as the escalation contact for complex system, process, and support issues, delivering advanced troubleshooting and driving resolutions.

• Coordinate the creation and upkeep of knowledge articles and resolutions.

• Lead governance initiatives and support the implementation of Hilton standards, policies, and best practices across sales solutions.

⛳️ Requirements

• A minimum of three (3) years of professional experience in the Hospitality/Travel sector.

• At least two (2) years of experience with Delphi.fdc and MeetingBroker.

• Prior experience in support, systems, or project management.

• Proficient in Microsoft applications, including Excel, Word, PowerPoint, and Outlook.

• Willingness to travel up to 20% if applicable.

• Advanced skills in Excel, particularly with VLOOKUP and pivot tables (preferred).

• Salesforce Administrator Certification (preferred).

🏝️ Benefits

• Enjoy 110 nights of heavily discounted travel, with room rates starting as low as $40/night through the Go Hilton travel program.

• Participate in the employee stock purchase program (ESPP) with a 15% discount on Hilton shares.

• Access paid parental leave for eligible Team Members, including partners and adoptive parents.

• Utilize dedicated caregiving concierge services.

• Benefit from Crisis Concierge support.

• Receive free counseling and support through the Employee Assistance Program (EAP) for eligible Team Members.

• Enjoy a generous paid time off (PTO) policy.

• Access health and welfare benefits, including health plans, dental coverage, and vision coverage.

• Participate in retirement plans.

• Be eligible for the Hilton Annual Incentive (Bonus) Plan, subject to plan terms and conditions.