Senior Analyst, NOC

This is a fully remote position, open to applicants in Florida.

📋 Description

• Take charge of incident detection and initial response for availability, performance, and health alerts across APIs, websites, databases, fax/SFTP/SMS services, and the platform services our teams oversee.

• Analyze degradations and outages: determine the scope, provide the necessary context, and assist the responsible teams in resolving issues with precise, accurate information.

• Record incidents as they occur and develop post-incident summaries and root cause analyses (RCAs) that facilitate organizational learning.

• Establish, fine-tune, and sustain alerts that deliver essential signals to teams while minimizing unnecessary noise.

• Construct and enhance synthetic probes for both production and pre-production environments.

• Design dashboards that offer internal teams and Strategic Account Management valuable, actionable insights into platform health.

• Detect gaps in observability posture and suggest appropriate solutions.

• Create and maintain automation runbooks to alleviate manual workloads.

• Contribute to the CI/CD pipeline for operational automation.

• Continuously advance AI-assisted workflows as tools and practices evolve — treating it as an ongoing practice rather than a one-time project.

• Generate monthly operational reports and platform availability metrics utilized by Strategic Account Management.

• Monitor and update KPIs, SLA metrics, and compliance documentation (SOC 2).

• Oversee vendor-related tasks including certificate renewals and compliance obligations, providing clear status updates.

• Share operational insights and close feedback loops across teams, ensuring a strong connection between monitoring, application support, and stakeholder communication.

• Investigate failure patterns — such as SQL errors, API issues, and service outages — and document findings comprehensively.

• Map dependencies when integrating new systems into the NOC.

• Stay informed about technological changes impacting the stack and proactively identify risks.

⛳️ Requirements

• Experience with cloud infrastructure; proficiency in Azure is mandatory.

• Practical experience with monitoring, logging, and observability platforms (e.g., Sumo Logic, Azure Monitor, OpsGenie, or similar).

• Capability to read and comprehend automation scripts (PowerShell, Python, or equivalent) — comfortable tracing logic and understanding script functions, even if not writing them from scratch.

• Sufficient systems intuition to reason across layers — understanding how applications communicate with databases, how traffic navigates networks, and how on-premises and cloud components interact. You won't be an expert in all areas, but you'll grasp how the components fit together.

• Experience with web services and APIs, including troubleshooting availability and performance challenges.

• Familiarity with Jira and Jira Service Management for managing operational workflows and ticket tracking.

• Excellent written and verbal communication skills; capable of producing clear operational documentation and effectively communicating during incidents.

• Proven ability to collaborate across multiple teams with shared responsibility and clear accountability.

• Preferred:

• Experience with CI/CD pipelines and operational automation within a cloud environment.

• Knowledge of healthcare technology, specialty pharmacy, or regulated environments.

• Experience with SOC 2 compliance evidence collection or similar compliance frameworks.

• Comfort with using and evolving AI-assisted workflows in an operational setting.

• Familiarity with SQL Server health monitoring or fundamentals of database observability.

• Background in DevOps or SecOps, or experience working closely with those disciplines.

🏝️ Benefits

• Supportive, progressive, and fast-paced working environment.

• Competitive compensation structure.

• Matching 401(k) plan with immediate vesting.

• Comprehensive medical, dental, vision, life, and short-term disability insurance.

• AssistRx, Inc. is committed to being an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories under federal, state, or local laws.

• All employment offers with AssistRx are contingent upon the successful completion of a pre-employment background check.

• In accordance with federal law, all employees hired will be required to verify their identity and eligibility to work in the United States and to complete the necessary employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.

• AssistRx does not accept unsolicited resumes from search firms or other vendor services. Any unsolicited resumes will be considered property of AssistRx, and no fee will be paid in the case of a hire.