Senior Amazon Connect Engineer

This is a fully remote position, open to applicants in Germany.

📋 Description

• Spearhead the technical design and architecture for complex Amazon Connect deployments

• Create advanced contact flow solutions tailored to customer needs, including third-party integrations and single sign-on (SSO)

• Design and execute sophisticated Amazon Q integrations

• Develop optimized solutions for forecasting, capacity planning, and scheduling

• Lead the strategy and execution of conversational design

• Configure and implement Amazon Connect Customer Profiles, Cases, and Step-by-Step Guides

• Assist clients in developing migration strategies from legacy contact center systems

• Conduct client-facing technical workshops and advanced training sessions for IT stakeholders, including solutions architects, network engineers, and IT support

• Collaborate with practice team members to address technical inquiries for presales or ongoing projects as necessary

• Produce technical artifacts such as architecture designs

• Act as an escalation point for intricate technical issues

⛳️ Requirements

• 4+ years of experience in technical implementation or IT consulting roles

• Certification as an Amazon Connect Communications Specialist

• Certification as an Amazon Connect Developer Specialist

• At least one AWS Foundation-level certification

• At least one AWS Associate-level certification

• Hands-on experience with the Amazon Connect console (preferred)

• Strong programming proficiency in Python or JavaScript

• Advanced expertise with Infrastructure as Code (IaC) using AWS CDK or Terraform

• Knowledge of integration patterns for external systems

• Experience in building CI/CD pipelines for contact center solutions

• Familiarity with performance optimization and scaling strategies

• Understanding of security architecture for contact center solutions

• Experience in custom development to enhance Amazon Connect functionality

🏝️ Benefits

• Fully remote position with a flexible schedule

• Long-term B2B/FOP contract

• Complimentary English and German language lessons