Senior Amazon Connect Developer

This is a fully remote position, open to applicants in India.

📋 Description

• Spearhead the transition of digital contact center operations from Genesys and LivePerson to Amazon Connect.

• Design and execute solutions for chat, chatbot, SMS, email, and WhatsApp utilizing Amazon Connect and AWS services.

• Create and integrate custom chat widgets and portals, incorporating JWT authentication and secure API calls.

• Build and sustain custom widgets leveraging AWS SDKs and APIs to enhance experiences for both agents and customers.

• Collaborate with cross-functional teams to seamlessly integrate Amazon Connect with CRM systems (e.g., Salesforce, ServiceNow).

• Implement GenAI-driven solutions for customer and agent interactions using Amazon Bedrock, OpenAI, and other large language models (LLMs).

• Ensure comprehensive security, scalability, and compliance across all digital implementations.

• Diagnose and refine Amazon Connect digital configurations, including routing, flows, and channel setups.

⛳️ Requirements

• Over 5 years of experience in contact center platforms, with a minimum of 3 years focused on Amazon Connect.

• At least 2 years of practical experience in implementing digital channels (chat, chatbot, SMS, email, WhatsApp).

• Strong expertise in AWS services: Lambda, API Gateway, DynamoDB, S3, CloudWatch, Cognito, etc.

• Experience with JWT configuration, secure API calls, and chat widget/portal integration.

• Demonstrated capability to create custom widgets using AWS SDKs and APIs.

• Familiarity with GenAI tools and frameworks (Amazon Bedrock, OpenAI, LangChain, etc.).

• Proven experience in designing and implementing digital routing and flows in Amazon Connect.

• Excellent problem-solving abilities and a capacity to thrive in agile, fast-paced environments.

• Preferred: AWS Certified Developer or Solutions Architect.

• Experience with migrations from Genesys and LivePerson.

• Exposure to regulated industries (e.g., healthcare, finance) and compliance frameworks like HIPAA.

• Understanding of Amazon Kendra or similar AI-driven search solutions.

• Experience with LLMs, Foundation Models, and Small Language Models in customer experience scenarios.

🏝️ Benefits

• Culture of Relentless Performance: join a high-performing technology development team with a 99% project success rate and over 30% year-over-year revenue growth.

• Competitive Pay and Benefits: enjoy a comprehensive compensation package that includes health insurance, language courses, and a relocation program.

• Work From Anywhere Culture: benefit from the flexibility of remote work.

• Growth Mindset: take advantage of a variety of professional development opportunities, including certification programs, mentorship, talent investment programs, internal mobility, and internship opportunities.

• Global Impact: collaborate on significant projects for leading global clients and help shape the future of various industries.

• Welcoming Multicultural Environment: be part of a dynamic, global team and thrive in an inclusive and supportive workplace that promotes open communication and regular team-building social events.

• Social Sustainability Values: engage with our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.