Senior AI Operations Engineer, Customer Experience

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Collaborate with CX leaders and frontline teams to analyze existing workflows.

• Develop and implement AI-driven automations and internal tools.

• Manage a complete delivery cycle: prototype → pilot with a team → assess impact → refine → launch.

⛳️ Requirements

• Over 5 years of experience, or a comparable history of creating effective solutions.

• Demonstrated experience in deploying automations within a live operational setting.

• Familiarity with AI automation tools.

• Hands-on experience utilizing LLMs in production workflows.

• Solid coding skills (JavaScript/TypeScript or Python).

• Effective communicator capable of bridging frontline requirements and technical execution.

🏝️ Benefits

• Chance to collaborate with a global team.

• Access to innovative technologies.

• Significant autonomy in operational processes.